Sunday, July 7, 2013

Working At a Theater

I haven't posted on here in a little less than a month and to all of my active readers I apologize. I've recently been hired at a local movie theater and that's what's been taking up my time and what I'll be writing about today. More specifically I'll be talking about what it's like dealing with people, both the positive and the negative. I happen to really like my job, it makes me happy to help people, I work with really nice and interesting people and I get to see and discuss movies regularly. It's pretty much a perfect fit for me. However, just like any other job there is a downside though.
That downside would happen to be dealing with some of the people that come through. There is nothing more frustrating than a customer that decides to be rude or to say/do unkind things to the people that are trying to serve them and give them an enjoyable experience at the movies. There are people that come through and make a scene or talk down to us over something as simple as accidentally pouring a regular Coke instead of a Diet Coke. When I deal with people like this I have to constantly tell myself that maybe they've had a bad day or maybe they're in a hurry and not get angry with them. Sometimes that's more difficult than others. Especially if they act like I'm just a stupid girl in a minimum wage job that can't fix a drink right.
While my job is not stressful or particularly hard there are days when I'm a little slower than others or when we have a rush of customers that all come in five to ten minutes before their show starts and then get angry because we can't get one to two hundred people through the line in that span of time. While this makes dealing with snotty people harder it also makes dealing with the nice and polite people that much more pleasant. I am more than happy to be polite and go the extra mile for those customers because they simply remember to say please and thank you.  Personally, I love having a smile on my face and bringing people their popcorn and drinks and watching them come out of the theater talking about how great the movie was and the impact it had on them. That's the best part of my job, hearing people talk about how excited, happy, sad, afraid or angry a movie made them. This aspect reminds me of watching movies with my dad when I was little.
My dad used to sit down with my brother and I and put on Star Wars or Indiana Jones and I still remember to this day how those movies made me feel. I remember wondering what Darth Vader was without the suit and how shocked I was when I found out Vader was Luke's father. I also vividly remember being terrified that Jones was going to have his heart ripped out while fighting on the bridge. My dad started my excitement for movies and my passion for them and he will never know how much that changed my life. So when I see people leave a movie at the theater talking about its impact, that's what I remember and that makes dealing with all of the rude customers worth it for me.

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